By Brady Cargle
Learn How the Industry Leaders Stay on top
If you want to be on top of the game you need to help your customers in any way possible. Many in online businesses fail to realize this. They focus only on the short-term gain.
One of the most important aspects of business is the customer. Even more, your relationship with your customers. The better you are towards them, the better they will be towards you. Online sellers like drop shippers often forget about this. And that can be detrimental to their success.
Dropshipping is a term that got popularized recently. It gained popularity in recent years and now you can hear about it even in the mainstream media. But what is it?
Dropshipping is a sales method. It sells products to customers like any other method. The thing that differentiates it is where the product comes from. Most sellers have stock that they ship from. Dropshippers don’t. They have agreements with the producers of said goods. They ship the products from the factory to the customer. 
This saves a bunch of money and lowers the risk of the seller. But it also detaches the seller from the customer. That’s why dropshipping experts have to pay extra attention to their customer experience. One small mistake and you lost a customer for life.
Remember the last time you had a great customer experience? Probably, not. But you do remember the awful experience you had years ago!
Happy customers are loyal customers . Unhappy ones won’t go anywhere near your brand.
A good customer experience (CX) has a bunch of benefits :
CEOs may also deny the significance of customer experience. Sometimes bad budgeting also leaves them with no funds to step up their CX game. It has also been proven that Customer experience does not increase on its own. Not until it becomes the top priority for the company. This research got published by the Harvard Business Review.
A lot of things can go wrong that will cause bad CX. Some of the common issues responsible for bad CX are:
I’m sure everyone has his own list of worst experiences online. These are some of the most famous ones that prove that even big brands can mess this up.
Closer to the audience reading this are Shopify stores. Here the mistakes are often far bigger and more impactful as they don’t have any name backing them up .
Some key stats that you should refer to:
Some dropshipping businesses realized the importance of their CX. Here is an example of how companies match their online and offline stores CX-wise.
Amy Matthew from Qubole was the first to talk about this. She addressed the importance of the customer experience. She focused on aligning online customer experiences with offline experiences. One of the greatest examples of this happened recently. Major British retailer, Mark Spencers decided to mimic their offline shopping experience. Then they have reproduced it for their online presence. This helped customers experience a feeling of ‘familiarity’. It helped boost online sales and conversions. This was a great example of how to do it.
So how should you improve your customer experience? Here are a few tips that will help you!
Automatic emails are some of the most important copies that you will ever write. If you get them right, people will think you sent each email yourself. That personal touch is hard to replicate and people love the real deal. Write a couple of “thank you” emails and a couple of newsletters/updates. Don’t send them all the time, use them sparingly as you don’t want to spam your customers. Write them with some spirit and humor, and always leave your signature! 
Customer support is important. While the classic approach to this is 24/7 phone and email lines, these aren’t the best. Research showed that over 70% of customers prefer to solve their problems. Nobody likes calling some hotline or writing long-worded emails. 
Make a great Q&A page and a great support page. These should have some common issues and problems addressed and explained. Create video explanations for that extra service. You will see, nobody will call or email you. They would all much rather solve it themselves!
A common mistake store owners make is to say that shipping times are less than they are. If you say shipping time is 2-3 days, and the product arrives in 10 days, you have a problem. The customer will think they are being scammed. That you lie and that something is wrong with their product.
The solution is easy. Be honest! If it takes 30 days, say it takes that long. Don’t lie, it won’t get you anywhere.
Facebook is important. If you have a page there you know that people love leaving comments and suggestions there. Take these suggestions into consideration. Read them and group them. If you find that some suggestions are common, give your best to put them in place.
Answer questions they might have. But look out, Facebook can be tricky at times. Competitors and internet trolls love spamming your pages with fake comments and profanities. These aren’t real customers, they want to give you bad PR. Block and moderate these comments.
If you see an actual customer complaining, don’t delete their comment. Reply to them and try to resolve the issue. Like I said before, don’t lie, it won’t get you anywhere!
Are your customers happy with the products they bought? You don’t know? Ask them!
If they didn’t complain already, they are most likely satisfied with their buy. Try to get them to write a review or positive comment about their experience. This will influence others when they visit your page. Offer incentives like some small discounts and you will see the reviews come in!
It is always better for your bottom line to learn from the mistakes of others. Luckily, today that’s pretty easy. Check amazon for similar products like yours and see the reviews and how the seller handles them. You will gain a feeling of what to do and how to respond. You will also see if people like these types of products.
With enough research, you will find new and interesting products that you can sell too. And you will know how to respond to customers’ inquiries.
Some more high-tech stores started implementing machine learning. With advanced AI models, they can better analyze CX and give valuable data. With this data, you can better optimize everything about their experience.
Research has shown that companies who implemented this showed financial growth. All in all, if you know-how and can afford it. Put in place some machine learning into your store. 
The key thing to remember here is that customer experience is important! With good CX your business will flourish. Without it, get ready for some losses. Use these tips to improve your business and rack up some sales! Always improve and never stop offering more! Good luck with your future endeavors.
If you want 1 on 1 help with drop shipping and Facebook Ads, join iAmAffiliate online training community right here >>
Amazon is the ultimate beast for buying and selling anything in the world today. With their massive reach and billions of customers, it’s no wonder they are quickly becoming the number one destination for everything. What started off as just books, quickly turned into movies, DVD, music and now consists of pretty much everything else you can think of. Not only is the site a dream for anyone looking to make a purchase, it’s also become an opportunity of a lifetime for entrepreneurs and business owners who are looking to sell through Amazon and their marketplace in the process.
While the concept of Amazon is simple enough (buy products through their site), what most people don’t realize is that a huge portion of the products and sales done through the site are actually from outside parties, dropshippers, and independent sellers. Amazon is simply providing the customers and platforms to such sellers.
With all of this in mind, it’s important to make sure everyone is as well informed as possible when it comes to selling on Amazon. To help with this process, I’ve hand selected some of the best Amazon dropshipping and selling guides out there to help you get started.
Free Amazon Dropshipping Guide – How to Dropship on Amazon
When it comes to selling anything online, Oberlo has become one of the ultimate tools for importing and fulfilling product orders on e-commerce sites, as well as an actual marketplace for researching and selling products. With that being said, they also have one of the best blogs out there for walking users through the process of how to sell more online and set up new accounts and businesses through the likes of platforms like Amazon and Shopify.
In their Amazon dropshipping guide, you will not only get to walk through the process of creating a Seller Account on Amazon, you will also find everything you need to know about drop shipping and how it applies to Amazon sales, marketing, and fulfillment of orders. Once live with your Amazon account, Oberlo recommends you focus on your seller rating and keyword research, while not expecting Amazon to simply start sending a flood of sales your way. The customers are there, but you still need to put in the time, work and effort to get your products in front of them.
In addition to Amazon drop shipping, there are also many other alternatives to selling online with different drop shippers and wholesalers. This can be done by setting up an online store of your own, then simply finding the right supplier for your product. Unfortunately, this is the hardest part in the process. To learn more about such options, you can see more dropshipping tips here.
How to Make Over $10,000 a Month Selling on Amazon
Not all resource guides need to come in the form of long-form content and with the intention to sell an individual product or service. In the case of Quora, the question “How can you make over $10,000 a month selling on Amazon and through drop shipping?“.
The end result was over 42 different in-depth responses that break down a number of winning methods for making serious money with Amazon. Ed Tyson, Author of “How to Sell More on Amazon” broke his answer down to three simple rules for finding success on Amazon.
Jan Steen also had three recommended tips of his own, which were:
Be sure to check out the full Quora page, as it’s loaded with useful information on not only how to get started with an Amazon dropshipping business, but also how to scale it in size and hit that nice monthly five-figure mark.
Debate: Drop Shipping vs. Amazon FBA
When it comes to selling products online, there are plenty of options to choose from. You can create an e-commerce site of your own where you physically create and ship your own items, you can dropship, or you can sell through Amazon FBA (Fulfillment by Amazon). Everyone has their own preference on which is best, and in this recent article on Empire Flippers we get to hear two players from both sides debate the issue.
In this exciting piece, two industry experts and successful entrepreneurs share their own expertise and history of what’s been working best for them. Anton Kraly has years of experience in the dropshipping, while also generating over $1.8 million in sizes by the age of 24. On the other side, they have Mark Brenwall, who has found some great success with Amazon FBA. Both players started their business from scratch and focus on providing their audience with the best products and sales process possible.
By the end of this article interview, you will have a good idea of what it takes to start an online business through both dropshipping and Amazon FBA. Be sure to read through til the end of the article to see if both Anton and Mark would stick with the same business models, should they get to start from scratch all over.
How to Make Millions Selling and Dropshipping through Amazon
When you think about a million dollars and the massive volume of customers and sales being generated on Amazon today, that number really isn’t that big at all — especially if you are trying to hit that seven-figure mark in sales. It only takes $2,740 a day in sales to generate a million dollars over the course of a year. When you factor in the reach, marketing and automation possible through Amazon, this definitely looks more attainable than ever before.
The toughest part about selling on Amazon is finding the right product to sell. The platform and marketing are already in place. Be sure to read through each of the Amazon dropshipping guides above and see how you can get started with your own e-commerce/dropshipping business today.
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