Bluehost vs Wix (2020) – Which is the Better Hosting Service?

Bluehost vs Wix (2020) – Which is the Better Hosting Service?

When it comes to choosing web hosting services, it can be a difficult choice. So let’s do a deep dive on two of the more popular hosting services: Wix vs Bluehost. They both are very good web hosts, but have quite a different feature set and excel in different areas. We’ll be covering some of the core concepts that differentiate each host so that you can figure out which one is best suited for your needs.

The criteria we will be judging each host on is as follows: 

  • Performance
  • Usability
  • Capabilities
  • Support
  • Uptime
  • Price

Each of these are core staples of a web hosting service. So we need to figure out which hosts excel in which areas. That way you will be able to make an informed decision on which host is suited best for you. 

So let’s jump right in.

Performance – Bluehost vs Wix

When it comes to performance they both have similar ping times. Each website was tested over several months to check average speeds. To do this, we used Pingdom and set up regular interval pings. Heres what we found.

Bluehost has a ping from the USA of about 330 – 450 MS. This averages out to be 390 MS

Wix has a ping from the USA of about 450 – 550 MS. This averages out to be about 500 MS.

In this case, Bluehost takes the cake for performance. Over the months that we ran this test, we saw about a 100-millisecond difference in speed between the two hosts. We did further research into the statistics behind the speeds and found they confirm our findings.  

While a 100-millisecond difference isn’t considered HUGE. It definitely is something to take into consideration when looking for a speedy web host. The average user loses interest in around 3 seconds. As such you need your website up and loaded with enough content for the user to read far before then. With this taken into account, you lose around 16% of your time when using Wix and about 13% when using Bluehost, from pure server load time. 

These performance tests can, of course, vary depending on your location and where you plan to host the servers with each of these services. But in our general consensus Bluehost definitely wins out on the performance side of things.

Usability – Bluehost vs Wix

Judging usability when it comes to web hosts can be a bit tricky. Both Bluehost and Wix strive to create an amazing user experience so that each person is able to manage their websites without any troubles. So we’re going to be looking at some of the tools you will be using on a regular basis to manage any service you might obtain through these providers, like hosting and domain management.

Bluehost Usability Overview

First up is Bluehost.

Bluehost UI

Bluehost has a simple and clean design when it comes to their User Interface. From their website, once you login, you should be greeted with a screen that looks something like the above.

The interface will allow you to perform most of the main features you will need when it comes to managing your website and domains. Under the “My Sites” section, it will have a list of all websites you have currently hosted on the server. Each one can be individually managed and the settings can be adjusted from that screen. 

The Domains tab allows access to a list of all the domains you have registered with Bluehost, as well as any 3rd party domains that are pointed to their name servers. Here you can manage the settings of each domain, things like changing their nameservers, modifying their DNS or transferring the domains.

That being said, the process for setting up your initial account can be a bit tricky. There are some specific caveats that need to be taken into account when setting up your website. Things like, going to your domain list and assigning the domain to a subdirectory for a new website. Instead of having this be done automatically, you will need to perform this manually. 

When it comes to advanced features Bluehost has all of the same features you can expect from a CPanel manager. 

Overall, the design and usability of the server platform are generally well done. Besides a few points of contention, it is pretty easy to set up and manage a multitude of websites using their panel. Albeit, its mostly just a CPanel manager, covered with some pretty graphics.

Click here to visit Bluehost

Wix Usability Overview

Next up is Wix.

Image result for wix dashboard

Wix, in my opinion, has a very unique User Interface. Instead of being set up for fine tune control, it is set up with the goal of easing users into the website creation process. They have a clean and simple design, just like Bluehost, but it is aimed at a completely different audience.

The builder Wix uses is very user-friendly and makes a lot of the more difficult aspects of creating a website pretty simple.

While Bluehost strives to give the user complete control over their server and website management, Wix aims to provide the user with simple controls to manage their business. As you see in the above screenshot, the options for managing the site, domain, and emails are limited to specific views. Wix guides you through the process, rather than giving you all of the options up front.

Wix does a tremendous job helping users throughout the entire process of helping the user create their own website and setup each facet of it. It will guide you through the website creation process, domain setup, and even email marketing even without any previous website management experience.

Click here to visit Wix

So which is best when it comes to Usability?

When it comes down to it, they both excel in completely different areas. If you are more experience in the web development process and are looking for a tool that gives you easy access to manage everything to do with your servers, Bluehost definitely wins. On the other hand, if you are purely looking to set up a website for business or personal needs and want a calming user experience without all the complications, Wix definitely wins.


Fine Tune Control – Bluehost

Ease of User for a Single Website – Wix

Capabilities – Bluehost vs Wix

The next big criteria to take a look at is the capabilities of both hosting services. Both Bluehost and Wix provide their own exclusive tools to help you manage your website and domains in order to give you the best user experience. So what do each of these services offer? And which is the best for what you are looking for? Let’s find out.

Bluehost Capabilities

When taking a look at the capabilities of Bluehost, it’s important to understand that some come with certain plan ranges. For the sake of this review, we’ll be assuming and looking at the capabilities that come along with their recommended plan, Choice Plus.

Image result for bluehost unique features

Obviously, some of the big perks that they show on their plans are:

  • Unlimited Websites
  • Unlimited SSD Storage
  • Unlimited Bandwidth
  • Free SSL Certificates
  • Unlimited Domains

These 4 features are laid out without much fanfare, so it might be easy to overlook some of them. Of the listed features there are a couple that stand out as being extremely beneficial. 

Being able to create an unlimited amount of websites is a huge benefit compared to many hosting services. This allows the flexibility of using this hosting service for many different projects without the need for purchasing multiple plans. Definitely, a lifesaver if you plan to have more then one website and don’t want to end up paying a pretty penny to have a bunch of different hosting plans.

Unlimited SSD storage and Bandwidth go hand in hand with the opportunity to create multiple websites. A lot of hosting services will limit the amount of storage you are allowed to have but especially limit the bandwidth usage. These are very important factors to take into account when creating choosing your hosting plan or service because the bandwidth will affect how fast your users are able to view your website, as well as how many users your website can handle simultaneously.

Bluehost also makes it pretty simple to create WordPress official site. Once you set up the hosting service adding WordPress only takes a few clicks.

Outside of those upfront perks featured in the plan comparisons, you will find that Bluehost has a multitude of support for various scripting languages and databases. This is especially important for hosting websites that vary in their programming.

Click here to visit Bluehost

Wix Capabilities

Just like with Bluehost, the capabilities of Wix depend on which plan you will be using for your hosting. In this case, we will be using the Most Popular service plan, Unlimited Store, as our reference for capabilities.

Image result for wix hosting plans

Some of the big perks you will get when choosing Wix are:

  • Unlimited Bandwidth
  • Free Domain
  • $300 Ad Voucher
  • 50,000 Email/Month Campaigns

Diving into these features, they are superb if you are looking to start your own business website. 

Unlimited Bandwidth is a must have to make sure your website is running at top speed and can serve a multitude of users at the same time. The Free domain that is included with this plan is a great feature to have and allows you to easily jump straight into your website creation from the initial purchase of the plan.

Wix uses there own content management system, which removes the need for hosting WordPress. This also means it’s more accessible to those who aren’t as proficient with programming and web development. It’s pretty easy to use and create content using Wix, but that can also mean a lack of customizability for more advanced users.

The $300 Ad Voucher is extremely beneficial if you are looking to start advertising your website or services you provide from your website. This can more than makeup for just the price of hosting alone. One caveat is that these vouchers can usually only be used once, so if you have used them in the past, they might not work again.

One of the big features that is great about Wix is their integration of email services. Not many other hosting services provide such capability, other hosting services require you to use 3rd party services such as ConvertKit or Mailchimp to email your subscribers.

Finally, what Wix is most known for, the Drag and Drop Website Builder. Wix has a unique feature allowing you to easily build your own website with no coding needed. You simply enter their drag and drop website builder and you can mix and match a variety of different modules to create your very own site. These can easily be customized to fit your exact needs. This feature is by far the biggest selling point Wix has over other website hosting services.

Overall, these features are superb for the entire process of website creation. They allow you to easily create an entire online business. They help you through the entire process of setting up and designing your website, creating an email campaign and advertise your finished website to end users.

Click here to visit Wix

Overall Impressions of Bluehost and Wix Capabilities

Again, these sites excel in their own capabilities. But they are far separated in which use cases will benefit from such features.

If you are looking for a website hosting service that will allow you to create multiple websites and easily be able to manage each of these websites, then Bluehost is definitely the better option.

If, on the other hand, you are looking for a web hosting service that will guide you through the entire process of creating a business website, then Wix is the better option.

Bluehost has great features when it comes to creating and maintaining websites, through unlimited bandwidth, storage, and domains. Which is rarely seen in the web hosting field. 

Wix has features that shine when it comes to creating the ultimate business website, through a clean and simple drag and drop website builder, unlimited bandwidth, Ad vouchers, and an integrated email campaign service.

Customer Support – Bluehost vs Wix

A huge factor in choosing a great web hosting service is customer support. This is your lifeline for solving any problems that may occur, as well as getting any necessary technical help to guide you through the process of your various projects.

Over the course of many years using both Bluehost and Wix I have come to see that while both services have great customer service, they are oriented for completely different audiences. 

Bluehost Customer Support

When it comes to Bluehost’s customer support, the have a variety of different options. Customer support is supported through phone, chat, and email. By far the most common and fast method of contacting support with Bluehost is by using their online support chat.

With Bluehost support, they excel at helping their customers through the technical difficulties that arrive when managing websites.

I have had many cases in which I have needed help with such issues and they were taken care of in minutes. At one time in particular, not too long ago, a plugin for WordPress had been exploited to gain access to thousands of websites. Unbeknownst to me, my website had been hijacked through this plugin exploitation and I could not access the website at all. Within just a couple of minutes of contacting their support, they had the issue fixed. They had rolled back the website to an earlier version, found the issue with the plugin exploitation and disabled it.

Although anecdotal, it goes to show their expertise in the technical side of support when it comes to their customer support. 

On the not so good side, Bluehost has quite a bit of difficulty when it comes to issues that arise outside of the normal. In a lot of cases, if the issue is not common, or they do not know the cause of reason of the issue, they will fall back on pre-canned responses. They will refer you to documentation which states what “normally” happens in such cases, but will not dig in further to assist with cases they determine to be out of the bounds of normality. 

Click here to visit Bluehost

Wix Customer Support

Wix customer support has fewer options for contact. The main options for contacting customer support are through submitting tickets and phone calls. Of which the majority of customer service is done through their ticket system.

Wix excels in helping users with the business side of creating a website. They are more than happy to help you find your way around the drag and drop builder, or how to set up proper email campaigns.

On the other hand, Wix lacks in both technical help and the speed in which they respond to such help requests. As expected with a ticket system, when issues arise, it’s much harder to get a concrete solution to the problem in a fast manner. Additionally, when looking for help with the technical aspects of your website, Wix support seems to be more limited in their options.

Click here to visit Wix

Which has the best Customer Support

Previously both web hosting solutions excelled in their own ways depending on the target audience. But in this case, Bluehost definitely wins.

Bluehost has much superior customer support in almost all facets. They have a faster response time, more options for contacting support and more availability to help when it comes to technical aspects.

That being said, Wix does outshine Bluehost when it comes to more of the business side of running your website.

Uptime – Bluehost vs Wix

Uptime is a HUGE component when it comes to choosing the proper web hosting service. Having your website go down can impact you in a very bad way. As such, it is very important to make sure that whichever web hosting service you decide to go with, Bluehost or Wix, that they have good uptime.

We have done thorough research on both platforms when it comes to Bluehost and Wix and they both tend to excel in uptime.

Bluehost Uptime

Bluehost has a pretty strong track record on their uptime. They boast about a 99.96% uptime on their website hosting, over the past couple of months.

Wix Uptime

Wix also has a strong track record and boasts about a 99.82% uptime on their hosting services.

Overall Winner

It’s tough to call a winner here as they are so close in uptime. When it comes to web hosting services, uptime is such a big factor that most hosts nowadays have over a 99% uptime rating. With both of these services reaching this uptime, it’s safe to say that they are both great services when it comes to uptime.

Pricing – Bluehost vs Wix

Finally, we’re down to the pricing of both Bluehost vs Wix. Pricing can be a major deciding factor when it comes to deciding which web hosting service will best fit your needs. As such we will be going over the prices of each of the plans sold by both Bluehost and Wix. 

Bluehost Pricing

Bluehost has a much more varied pricing structure then Wix, because they have multiple hosting options: Shared, VPS, and Dedicated hosting plans. We’ll be covering each of their pricing plans, but for comparison’s sake, the closest service to what Wix offers is their Shared Hosting plans.

Shared Hosting Plan Pricing:

Image result for bluehost unique features

When it comes to pricing, Bluehost separates their bundles into 4 different plans. Basic, Plus, Choice Plus, and Pro are their different plan, each having more features and capabilities than the previous. Throughout the review, we were assuming the usage of the Choice Plus plan, which In my opinion, is their best plan if you are looking for website hosting. 

This plan starts at $5.45/mo, but this price can be deceiving because it requires you to purchase a much longer-term plan. To get this pricing you will need to purchase 3 years of their hosting service. So let’s dive into what the pricing is per month based on the term length purchase.

  • 3 Year Term – $5.45 per Month
  • 2 Year Term – $7.45 per Month 
  • 1 Year Term – $7.95 per Month

Overall, the pricing terms go up about 2 dollars per month if you buy a term that is shorter then 3 years. 

Click here to visit Bluehost

Wix Pricing

Wix has a fairly simple pricing structure. They have 2 different sets of plans when it comes to purchasing hosting, Website and Business/Ecommerce.

Wix Pricing Business

Wix Pricing

The average prices on these plans, when choosing the most popular / best value are $19 and $24.

If you are looking for a basic website, then the Pro plan will definitely suit your needs. But if you are looking for a more business-centric website you will definitely want to go with the Unlimited Store plan.

Click here to visit Wix

Overall Pricing Bluehost vs Wix

When it comes down to hard facts, Bluehost is a much cheaper website hosting service then Wix. That being said the prices have some quarks that we should go over to make sure you have all the proper information to make your decision.

Wix has a much more premium price tag associated with their hosting service and this comes down to feature integration. Wix comes with a variety of different tools and services that you can use to help grow a business-centric website. This mostly includes the Drag and Drop website builder, the Email Marketing service and their Ad Vouchers.

Bluehost on the other hand, has a much cheaper price tag, for a much more generalized hosting setup. They do not have as many custom features to help you build out your website, but they have a TON of the core necessities for building out a multitude of websites with great infrastructure.

Conclusion, Which is Better?

Now that we have gone over each of the criteria for both Bluehost and Wix, it’s time to figure out which service will better fit your needs. Both of these web hosting services excel in many of the criteria mentioned above but are somewhat different in the aspects that they target.

[TL;DR – This will be a conclusion of the research we have done above. Each web hosting service is great for their own particular niche]

Bluehost – Multiple Websites, Fine Tune Control, Easy Management, Cheaper

If you are looking for a great Website hosting service for multiple projects, or for use over a longer time period, then Bluehost is the winner. Bluehost is a more generic website hosting service in that it doesn’t have a ton of fancy features like you will find with Wix. Instead, Bluehost focuses on giving you quality hosting through various server enhancements, with a low price tag. Here are the features that will be of great benefit for you, if you are looking for an overall web hosting solution with fine-tune control over multiple websites.

  • Unlimited Websites
  • Unlimited Storage
  • Unlimited Bandwidth
  • Easy User Interface for management of multiple websites
  • Easy Integration with content management systems like wordpress
  • Advanced controls for your entire server (SSH, File Manager, etc.)

Click here to visit Bluehost

Wix – Single Website, Business Focused, No Coding Needed

If you are looking to have a single website and that website is more focused around building a business, then I believe Wix is the definite winner. They have a myriad of features that are great for building out a brand. Here are the features that you will be a great addition if you are looking to build out a website such as this.

  • Drag and Drop Builder, No coding needed to build your website
  • Email Marketing Service already integrated
  • Ad Vouchers to give you a ton of value back on your purchase, and help you promote your business

Click here to visit Wix

Hopefully, this comparison of Bluehost vs Wix helped you decide which service will best suit your needs. Feel free to comment below if you have any questions about either hosting service. 

Creating Your Own Web Hosting Service

Creating Your Own Web Hosting Service

Have you ever wanted to run your own web hosting service, or wanted to know how other services can charge only a few dollars a month for web hosting? It’s actually easier than you think. When you order cheap web hosting through a service like HostGator, which costs under $10 a month, you are actually placed on a dedicated server with a bunch of other web sites. By placing a bunch of people on the same server, hosting companies can offer low monthly costs, while still generating a great deal of revenue.

If you ever wanted to start your own hosting company, you would essentially do the same thing. Order a large dedicated server, then break up your clients into smaller hosting accounts which you then bill on a monthly basis. This is what 16 year old Mate Hegedus has been doing with his web hosting company, and he would like to show you how to do the same.

In addition to setting up your own web hosting service, you should also consider your options with email hosting as well. This is commonly done through the use of a Microsoft Exchange Server — which allows you to setup POP3 or IMAP email with higher levels of security and functionality versus using other third party email providers.

No matter what type of hosting (web site or email) you want to setup, this article will provide you with the necessary details to do both.

How to Setup Your Own Web Hosting Service

To walk through the whole process and get a better understanding, you can create your own free unlimited hosting company at no cost whatsoever, by visiting! Once setup, you will be provided with free and unlimited hosting with no ads!

So how can a 16 year old do such a thing using just his MacBook?

YouHosting is a company that allows everyone to go and turn just their own domain name into a hosting business. You don’t even need to buy a domain name as you can just simply get one for free at

Without paying a single dime, you may allow your clients to have 10GB of disc space each and a whopping 100GB of bandwidth each month! And it really is that simple to create your own hosting company.

Simply go to and sign up (it really is free). YouHosting will then tell you to point your domain’s nameserver to them and then you can just choose a pre-done theme and voila! You have your very own hosting business. The image below walks you through the process of how their service works.

Registration literally takes a minute and you can easily set up how much bandwidth you wish to allow in certain packages and how much you wish to charge users should they wish to upgrade for more bandwidth. You can really run a super powerful and competition ready free unlimited hosting website for no cost whatsoever!

But how can we make money from this?

As mentioned earlier, you can easily add your own upgraded packages which users can purchase should they need more MySQL databases, email accounts of more bandwidth.

Here is a screenshot of my master control panel’s packages selection:

As you can see I am only providing free unlimited hosting, but I could just as easily add upgrades to generate revenue.

You can also add advertisement to your client’s webpages, allowing you to generate revenue from that. Adding advertisements literally takes a few seconds and you can just simply take your Google AdSense code and put it in there!

You Can Also Sell Your Web Hosting Service

With the help of Flippa, this should be extremely easy for you. My own free unlimited hosting gets over 10 signups a day on its own and is hosting over 1 million page views a day. This was achieved with relative ease and I am sure I could do it too. My secret? I do not place advertisements onto my client’s websites but I do place a back link on their site back to Powrhost so that it has a better SEO.

Now all you need to do is get the first couple of users to your hosting site and that shouldn’t be too hard of you have a mailing list and you can just as easily place an advertisement into a hosting forum (something I am planning to do to catapult my site’s usage even more).

YouHosting’s control panel truly is revolutionary. It gives you access to do everything that you may need to do. You can set up domain names which your customers can use a free subdomain, you can create automatic email replies and YouHosting will even create and code your whole HTML website for you. All you have to do is just direct a domain name to their servers, get a free account and you have a fully functional hosting provider!

The super admin panel even allows for customers to submit their tickets should they have any queries:

Running your own hosting company, you will run into issues relating to support, downtime and possible security and software issues. Before jumping full on into your own hosting, make sure you have a good understanding of what’s going on, as you will be hosting web sites for other people, and it isn’t necessarily something you can just walk away from.

This article was written by Mate Hegedus who is a 16 year old internet marketer from Hungary.

13 Smart Ways to Use Social Media for Customer Service

13 Smart Ways to Use Social Media for Customer Service

You and your business are likely already on all of the major social networking platforms like Twitter, Facebook, and Instagram, but are you using them to their full potential? One of the latest trends in the world of social media and business, is connecting with customers and audiences through social media to provide better customer support and services.

Social media has become a huge part of nearly every company’s marketing strategy, but it’s not enough to simply share content. Today’s consumers want brands to offer efficient customer service through their social platforms. In fact, according to Social Media Today, nearly 85 percent of consumers expect a company to respond to social media inquiries within 24 hours, and 72 percent expect answers within an hour when they reach out on Twitter.

To best serve your customers, it’s important to meet them where they are and give them the care and attention they need, on whatever platform they’re using. We asked members of Young Entrepreneur Council to share tips on how brands should be using social media for customer service.

1. Pay Attention to How Customers Interact With One Another

The best way to create a great customer experience is to allow your users to interact freely on social media. Your company should be aware of these comments as they give you the best opportunity to provide customer service. If an individual posts a complaint, step in to address that comment and either fix it right away or let the user know why it can’t be implemented.

Julian Montoya, JM11 Investments

2. Offer an Interactive Experience to Collect Feedback

Social media platforms like Instagram are adding more features to make the experience interactive, such as adding polls to Instagram Stories. We’ve taken advantage of this feature to share new episodes of our podcast. We’ve gathered valuable information about listener interest and have seen our downloads spike as a result.

Mark Krassner, Expectful

3. Monitor Your Business Name on Social Media

Not everyone who has a problem will contact you directly. Some people will just tweet about it or mention it on another social media site. That’s why it’s important to monitor your name, whether you use Google Alerts or a reputation management tool. This helps you stay informed if anyone has a complaint and shows that you care about satisfying your customers.

Shawn Porat, Scorely

4. Implement Messenger Bots

Messenger bots are growing ever more sophisticated. It’s a great tool if implemented correctly. People can get their immediate concerns and common questions addressed. When it becomes more complicated, you must have an immediate measure to connect them to a live person. It also helps to mitigate harmful review posts on the public domain itself.

Nicole Munoz, Start Ranking Now

5. Encourage Customers to Take the Conversation Offline When Necessary

Social media as a customer service tool cannot be applied to all business cases. A quick phone call via social media messenger can provide good support to a customer in need. Social media tools can be used effectively in offering information about your product and services.

Sachin Narode, Xeniapp Inc.

6. Use Twitter as a Q&A Tool

Avoid paying for third-party AI tools and utilize Twitter as a way to answer questions for your customers. This is also a savvy way to implement subtle advertising, as customers will scan your Twitter page to see if any of their unasked questions have been answered.

Patrick Barnhill, Specialist ID, Inc.

7. Turn Upset Customers Into Advocates

In my experience, consumers are talking about products on social media more than companies can feasibly get involved. The most effective social media work you do will be serving your upset customers. By owning your mistakes and reaching out to make it right, you can turn loud complaints into praise.

Your audience will appreciate that you care to fix mistakes.

Alexander Mistakidis, Gamelynx

8. Make It a Conversation

I always compare how you manage social media to how you’re having a conversation with a person in real life. If you’re just making statements about yourself, but not listening or responding to others, it doesn’t work. Make sure you’re listening and engaging with your peers and customers on social media. It can’t just be about you.

Cassie Petrey, Crowd Surf

9. Foster a Community

Social media has been a very effective customer service tool for us thus far. Having quick response rates is a great way to encourage users to use your product when they may not want to deal with official customer service channels. Reddit can foster discussion between customers and employees, which can develop as a customer service guide for customers in need of a simple fix.

Zohar Steinberg, token payments

10. Always Respond to Brand Mentions

Consumers use social media platforms for many different purposes. It’s essential to always acknowledge a brand mention or question on social media platforms such as Facebook, Twitter and LinkedIn. There are many automated tools that provide alerts for specific brand mentions. It’s good practice to set up these alerts and engage with your audience when you see a brand mention.

Michael Hsu, DeepSky

11. Enable the Facebook Messenger Pop-Up Window and Use a Chatbot

On Facebook, you can have a message window pop up as soon as someone comes to your page and ask if they can help you. Having that around-the-clock availability to help can be a welcome sign to customers and potential customers.

Serenity Gibbons, Calendar

12. Share Customer-Centric Content

Don’t solely use social media as a self-promotional marketing platform, but also as a platform to have meaningful conversations with your customers. We often encourage people to tweet us with their questions and concerns. It’s an easy, actionable way of getting in touch rather than emailing or calling. It also helps us put out information that is useful to our customers, such as product tips and tricks.

Stan Garber, Scout RFP

13. Find a Tool That Integrates All Your Social Channels

Make it clear what channels your company has a presence on and understand that if you post on Facebook and Instagram, you’re going to get direct messages there and customers will expect you to reply just like you reply to emails. Good software that allows your team to see all emails and social messages in one place is the way to go.

Jeff Cayley, Worldwide Cyclery

How to Make the Most of Your Social Media Efforts

With chatbots and social media now combining powers, it’s likely going to be easier and more effective than ever for brands to start using social media for customer support and user feedback. If this is something of interest to you, be sure to consider each of the options mentioned in our expert answers above.

To see more expert roundups like this one, be sure to view our previous articles on improved Facebook marketing and the best tools for monitoring your brand online.